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Customer support and business terms

CUSTOMER SUPPORT AND BUSINESS TERMS

SUPPORT

If you need help, we are here to help. Please contact us with an e-mail at podrska@sport-camping-shop.com. We will respond to your inquiry as soon as possible. Telephone support is provided every working day from 8 am to 8 pm, on Saturdays from 8 am to 5 pm at the following telephone numbers: Sport & camping shop, Vukovarska 19, 52440 Poreč, tel: 052 434 965

GENERAL TERMS AND CONDITIONS OF INTERNET SHOP SPORT & CAMPING SHOP

The Consumer Protection Act (N.N.41 / 2014), Chapter III applies to business conditions. - Conclusion of off-premises and distance contracts, from Article 57 to Article 79.

Users or customers are obliged before using the website www. HYPERLINK "http://www.sport-camping-shop.com/"sport-camping-shop.com (hereinafter: the website) owned by Ciss Ltd get acquainted with the General Terms and Conditions of the website. If they have additional questions or ambiguities related to the General Terms and Conditions, they can contact the e-mail address podrska@sport&campingshop.com

By accessing the website or using any part of its content, the user accepts the General Terms and Conditions of the website www.sport-camping-shop.com, as well as all other rules and conditions of use of the website and the services provided through it. Users agree not to use the Website in a manner that harms authors or third parties, and accept all risks of using the Website and the Services. If the user does not agree with the above, he is obliged to stop using the website and the services provided through it.

The content of the website is protected by copyright. Modification, rental, sale or distribution of content is possible only with the prior written permission of Ciss Ltd.

Ciss Ltd allows you to use the website in the best possible way. These include: monitoring server operation, customer support, and troubleshooting system errors and problems. Ciss Ltd does not take responsibility for any problems in the operation of the site and services. Ciss Ltd cannot guarantee that the use of the website will not be interrupted or error-free. The user agrees that access to the website may sometimes be interrupted or temporarily unavailable.

Users use the website at their own risk.

Ciss Ltd is in no way responsible for any damage that the user may suffer using the website www.sport-camping-shop.com. The authors and other natural or legal persons involved in the creation, production and distribution of the www.sport-camping-shop.com website are not responsible for any damage resulting from the use or inability to use the same.

Ciss Ltd reserves the right to deny access to the website www.sport-camping-shop.com to users in the event that it is assessed that it is being used inappropriately. Ciss Ltd reserves the right to deny access to the website www.sport-camping-shop.com to anyone, based on its own estimates. The user undertakes to use the website www.sport-camping-shop.com in a way that does not endanger resources and services in its entirety. Improper use of the website www.sport-camping-shop.com is prohibited and results in the termination of access to it.

The user is obliged to keep the information about his account secret, and is fully responsible for any damage caused by unauthorized use of his account.

Ciss Ltd reserves the right to amend or supplement the General Terms and Conditions at any time. The changes take effect on the day of publication on the website www.sport-camping-shop.com. Continuation of access to the website or use of any part of its content will be considered consent to the amended or supplemented General Terms and Conditions. Ciss Ltd advises to periodically check the General Terms and Conditions to get acquainted with possible changes.

Ciss Ltd reserves the right at any time and without prior notice to modify, supplement or discontinue any part of its business, including the website, or any part of it or the services provided through it. The right in question includes, but is not limited to, changes in the time of availability of content, the availability of new data, the method of transmission, as well as the right to access or use the website.

It is the duty and obligation of the user to use the website in accordance with positive regulations and general moral and ethical principles. Ciss Ltd has the right to control the content of the website at any time to ensure compliance with the General Terms and Conditions and positive regulations. Amendments to the General Terms and Conditions are valid immediately upon publication on the website www.sport-camping-shop.com.

GENERAL CONDITIONS FOR THE PERSONAL DATA PROTECTION

When paying on our web store, use CorvusPay - an advanced system for secure acceptance of payment cards via the Internet.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity using a token or password.

Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.

The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

Data protection information

Ciss Ltd as a controller, it collects personal data for the purpose of concluding and fulfilling sales contracts, product delivery, preparation of sales documents, technical support and authorization of credit and debit card payments, for which the legal basis is determined by Article 6 (1) (b) of the General Regulation about data protection or processing is necessary for the execution of the contract to which the respondent is a party or to take action at the request of the respondent before concluding the contract and further processes personal data to record completed customer orders, unique user identification, business analysis for which the basis is determined by Article 6 paragraph 1 item f) of the General Regulation on Data Protection because processing is necessary for the needs of legitimate interests of business improvement and adjustment of production to identify market needs, and in special cases if you have given us valid consent then we can use your contact information direct marketing for which pr the basis set out in Article 6, item 1, item a) the respondent has given consent to the processing of his / her personal data for one or more special purposes.

With the entry into force of this privacy statement, it is possible that current users will receive an e-mail from us asking you to confirm your consent to receive notifications from us by mail, telephone, SMS or e-mail because we cannot confirm or from the archive to find exactly the way you gave us your address, so please if you want to continue to receive marketing messages from us, then you will need to clearly and unequivocally give us consent as well because otherwise we will not be able to further you to inform about the same.

If you have any questions regarding the protection of personal data, you can contact directly Ciss Ltd to the address, Mate Vlašića 30, 52440 Poreč or to the address of the person in charge of personal data protection at the e-mail: silvia.beakovic@ciss.hr.

The user as a respondent is responsible and obliged to review and study the pages www.sport-camping-shop.com before each provision of personal data.

Personal data processed and the use of personal data

On the website www.sport-camping-shop.com, Ciss Ltd collects the following personal data of respondents:

name and surname,
password,
password confirmation,
phone number,
address,
email address,
product shipping address,
billing address,
postal code,
city,
company or trade name and OIB- only for companies.

Insight into the personal data of users can have, in the execution of their scope of work related to sales contracts that customers enter into with Ciss Ltd the following persons: legal entities involved in the execution of sales contracts such as delivery services, bookkeeping services, IT support, etc. with whom we carefully determine the scope and issue of personal data protection through contractual relations.

Ciss Ltd the above information may be provided to third parties for the purpose of contract execution, protection of the interests of users and Ciss Ltd and the prevention of possible abuses, the need for better insight and understanding of individual needs and requirements of users as well as the development of opportunities for the best possible provision of all services Ciss Ltd which result in an increase in user satisfaction, for which the legal basis is the legitimate interest of the controller described in Article 6 (1) (f) of the General Data Protection Regulation.

Personal data storage

Ciss Ltd will ensure that the user's personal data is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or alteration of personal data), which can only be accessed by authorized persons of Ciss Ltd.

Ciss Ltd does not record or store user transaction data required for card payments. Ciss Ltd will keep personal data for as long as necessary for the purposes provided for by special legal regulations (eg we keep data on financial transactions under the accounting law for 11 years). Or until the revocation of the right to use when it is the wish of the respondent and the same does not conflict with legal regulations.

The head of the personal data collection has taken the technical, personnel and organizational measures for the protection of personal data necessary to protect personal data from accidental loss or destruction and from unauthorized access, unauthorized alteration, unauthorized publication and any other misuse and determined the obligation of persons employees in data processing to sign a confidentiality statement.

Information related to your rights

In accordance with the applicable data privacy regulations, you have the following rights:

The right to get the information about your personal data that we have stored
The right to request correction, deletion or restriction of the processing of your personal data
The right to object to the processing of data for reasons of our own legitimate interest, public interest, or profiling, unless we can prove that there are compelling, justifiable reasons that go beyond your interests, rights and freedoms, or that such processing is carried out for confirmation , the application or defense of legal claims
The right to transfer data
The right to file a complaint with the Personal Data Protection Agency.

You may at any time, with future effect, revoke your consent to the collection, processing and use of your personal data. For further information, see the sections above that describe the processing of data based on your consent.

For each of your rights, you can contact the person in charge of data protection at e-mail: silvia.beakovic@ciss.hr

You will receive our response not later than 30 days from the date of application.

Data protection

Ciss Ltd is extremely committed to the protection of personal data and has taken various precautions to protect the personal data of users. The user can access personal data on the website www.sport-camping-shop.com using a password and e-mail address.

Links to other websites

This Data Protection Information applies only to the use and utilization of data provided by Ciss Ltd collects from respondents.

Other websites that can be accessed through www.sport-camping-shop.com have their own privacy statements and privacy policies. If through the website www.sport-camping-shop.com the user visits one or more other websites, Ciss Ltd recommends that users review the privacy statement of that site because Ciss Ltd is not responsible for the ways and conditions of work on other websites.

Other data

According to European Union law, Ciss Ltd informs users that the website www.homebyciss.com uses cookies in order to ensure the highest quality of service.

Cookies in the user's browser are provided by Ciss Ltd to ensure the operation of all functions of the Internet portal, to adapt certain content specifically for each user and the analysis of visits constantly improves the website.

How cookies are stored can be set by the user in the browser settings. In order to improve the website browsing experience, Ciss Ltd must store a small amount of information (cookies) on the user's computer. Over 90% of all websites use this practice, but according to European Union regulations from 25.03.2011. Ciss Ltd is obliged to request the user's consent before storing cookies.

By using the website www.sport-camping-shop.com, the user agrees to the use of cookies. By blocking cookies, the user can still browse the website, but some of its features may not be available to him.

What is a cookie?

A cookie is information stored on a user's computer by a website he has visited. Cookies usually store user settings, web page settings, such as preferred language or address. Later, when the user reopens the same website the internet browser sends back the cookies belonging to that page.

This is made possible by Ciss Ltd to display information tailored to the needs of each individual user. Cookies can store a wide range of information including personal information (such as: user name or email address). However, this information can only be saved if the user allows it - websites cannot access information for which the user has not given permission and cannot access other files on the user's computer.

The default activities for saving and sending cookies to users are not visible. However, the user can change his Internet browser settings so that he can choose whether to approve or reject requests to save cookies by deleting saved cookies automatically when closing the Internet browser and the like.

In addition to personal information, Ciss Ltd may request from the user other data that cannot be identified, and are not considered personal data (for example, information on how to use the site, computer, Internet server, preferences, hobbies, interests, activities), which Ciss d.o.o. enable better, more accurate and personal selection of data for users, improvement of the website and additional routing and adaptation of its content to users. Based on these data, Ciss Ltd learns information about which contents are the most popular among which users.

Information changes in Personal Data protection

Ciss Ltd may change this Personal Data Protection Information at any time by posting the amended text on the website www.sport-camping-shop.com. Amendments to the General Terms and Conditions of Personal Data Protection come into force immediately upon publication on the website www.sport-camping-shop.com and it is therefore recommended that users be informed of the applicable privacy policy at the time of visiting the site.

SAFENESS

When shopping at the Home by Ciss online store, you are completely safe. All data communication between our online store and your internet browser is encrypted and completely secure. All information, such as credit card number, your name and other personal information is securely stored, in a way that no one is aware of. Your data is managed by a proven automated billing system. Home by Ciss undertakes to provide protection of personal customer data, by collecting only the necessary, basic customer data necessary to meet our obligations; informs customers about how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether or not to have their name removed from the lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this data to do the job. All employees are responsible for respecting the principles of privacy.

TERMINATION OF THE CONTRACT

You may cancel your contract without giving a reason within fourteen (14) business days. The contract cancellation period starts from the day you receive the product. According to the Consumer protection Law, unilaterally terminate contracts concluded at a distance and contracts concluded outside business premises, the contract is considered terminated, at the moment when the customer service of our online store receives written notice to podrska@sport-camping-shop.com.

In case of cancellation of the contract, you are obliged to return the product to the dealer at your own expense within 14 days from the cancellation of the contract, undamaged items, in the original packaging.

Pursuant to the Consumer Protection Act under Part IV, Article 72 - general provisions for distance contracts:

any contract concluded by means of remote communication to which the rules contained in this Article of the Act apply may be terminated by the consumer, without stating a reason, within fourteen days;
in the case of concluding a contract of sale, the period referred to in paragraph 1 of this Article shall begin to run from the day when the consumer or a third party designated by the consumer, other than the carrier, goods that are the subject of the contract are handed over;
if the consumer has ordered several pieces of goods to be delivered separately with one order, or if the goods are delivered in several pieces or more consignments, the deadline referred to in paragraphs 1 of this Article shall start from the day when the consumer or a third party by a consumer, other than a carrier, in possession of the last piece or last consignment of goods.

The refund will be made in the same way as the end user made the payment. We can refund only after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.

Pursuant to the Consumer Protection Act, the end user is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

The right to unilateral termination of the contract is excluded in the cases specified in Article 74 of the Consumer Protection Law.

DISCLAIMER

Ciss Ltd disclaims all liability that may arise in any way from this website or is in any way related to the use of this website, for any actions of users using or abusing the content of this website, and for any damage that may occur to the user or any third party in connection with the use or misuse of the content of this website. Ciss Ltd seeks to verify the accuracy of the information on this page. However, Ciss Ltd does not warrant that this information will be error-free and that the information, products and services published on this website may contain inaccuracies and typological errors.

ONLINE PAYMENT SECURITY STATEMENT